PLEASE READ THOROUGHLY
STELLA CARINA
TERMS OF SERVICE
Let’s talk prepayment….
Pre payment is applicable to all services offered at Stella Carina.
The following refers to Electrolysis permanent hair removal due to treatment planning:
Ultimately, the nature of electrolysis hair removal treatment requires you to attend regular appointments. Prepayment for future appointments is your commitment to your practitioner and your own best interests and goals.
IMPORTANT TO NOTE WHEN REQUESTING A BOOKING VIA PHONE OR EMAIL:
Much like booking a hotel or cinema tickets, appointment availability offered to you (this applies to all treatment services) will only be secured in your name once pre payment has been received.
The Stella Carina online schedule is a live platform, all appointment times are available for other clients to book so if you have been offered a time and date verbally or via email please be sure to secure your slot via the bank details supplied to you or via card payment online.
Prepayment applies to both initial consultation and all future appointments booked in advance.
Child Care
Child care while you attend your appointment is essential. Children are not permitted into the clinic and can not be watched while you have your treatment. Prepayment is non refundable if childcare providers have let you down.
Dogs
Under no circumstances can dogs be allowed inside the treatment rooms. This is due to Environmental Health laws and the nature of Advanced treatments being practiced.
What if I am late?
Sometimes, public transport is horrid. Cars do crazy things. We break a heel off of our shoe, or the baby vomits on us just as we’re handing them over to the babysitter. It is expected that you to leave time for all eventualities and take responsibility for being on time. If you are late your appointment it’s possible your treatment may still be carried out however, shortened to best utilise the remaining time. If your treatment is part performed due to lateness the full amount will be charged.
Contra Indications
A contra indication is a condition that serves as a reason not to proceed with the requested treatment due to the harm it would cause to someone. Please be sure to check the contra-indications list on the bookings page, if you have any of the conditions please get in touch with Carrina directly to explore your options. If you book an appointment without checking in advance the consultation can commence however the patch test cannot.
Agreement accepted when you book.
By requesting to book an initial appointment or any future appointments for services offered at Stella Carina it is mutually acknowledged that you agree with, and accept, all of the above. If you fail to attend a scheduled appointment without giving ‘strictly 24 hours prior notice’ you will loose your prepayment, set your treatment schedule back and potentially have to wait to rebook due to yours and the clinic’s busy schedule.
Repetitive cancelling/rescheduling will result in the permanent blocking of your ability to book appointments at Stella Carina.
For electrolysis: If regular appointments are not attended your treatment plan will not be successful. If it is likely your current circumstances will prevent you from attending appointments please consider if now is a good time to be committing to a treatment plan.