PLEASE READ THOROUGHLY
STELLA CARINA
TERMS OF SERVICE
Let’s Talk Prepayment…
At Stella Carina, prepayment is required for all services, including Electrolysis Permanent Hair Removal, Advanced Electrolysis, and Skin Treatments.
For electrolysis permanent hair removal specifically, prepayment plays an important role in supporting your treatment progress:
Electrolysis is most effective when performed at regular, carefully timed intervals. This consistency is key to targeting each hair in its optimal growth phase and achieving long-lasting, permanent results. Prepaying for future appointments is not only a show of commitment to your practitioner, but also a powerful act of commitment to your own goals.
It helps secure your place in Carrina’s schedule, ensures your treatment plan remains on track, and reinforces the mutual respect and partnership that underpins every client journey at Stella Carina.
If you have any questions about the prepayment process or booking structure, Carrina is always happy to explain and guide you through it.
Important When Requesting a Booking via Phone or Email
Just like securing a hotel reservation or booking cinema tickets, your appointment at Stella Carina will only be confirmed once prepayment has been received. This applies to all treatment services, including initial consultations and follow-up sessions.
Please be aware that the Stella Carina online schedule operates in real-time—all available time slots remain open to other clients until payment is made. If you’ve been offered an appointment time via phone or email, it is essential to confirm your booking promptly either by making a bank transfer using the details provided, or by completing card payment via the online platform.
Prepayment is required for both initial consultations and any future appointments booked in advance. This ensures your preferred time is reserved exclusively for you, and helps maintain the smooth and respectful running of the schedule for all clients.
Should you have any questions about how to secure your booking, Carrina will be happy to assist.
Child Care Policy
Please kindly note that arranging childcare prior to your appointment is essential. For the safety, comfort, and focus required during treatment, children are not permitted in the clinic and unfortunately cannot be supervised during your session.
As all appointments at Stella Carina are prepaid and non-refundable, we kindly ask that you ensure your childcare arrangements are in place ahead of time. While we completely understand that unexpected situations can arise, late cancellations or missed appointments due to childcare issues cannot be refunded.
Your understanding helps us maintain a calm, professional environment for all clients—and allows your time in the clinic to be fully focused on you.
Dog Policy
For health and safety reasons, dogs are not permitted inside the treatment rooms at any time. This policy is in place due to Environmental Health regulations and the nature of the advanced treatments provided at Stella Carina.
We understand that dogs are cherished members of the family, but to ensure the highest standards of cleanliness, hygiene, and safety during your treatment, we kindly ask that pets remain outside the clinic during your visit.
Thank you for your understanding and cooperation in helping us maintain a safe and comfortable environment for all clients.
What if I am late?
Sometimes, things don’t go as planned. Public transport can be unpredictable, cars may break down, shoes might get damaged, or a child may have an accident just as you’re about to leave. Carrina expects clients to allow time for these potential delays and take responsibility for arriving on time.
If a client is late for their appointment, treatment may still be carried out, but it will likely be shortened to make the best use of the remaining time. If the treatment is partially performed due to lateness, the full amount will still be charged.
Contra-Indications
A contra-indication is any condition that makes it unsafe or inappropriate to proceed with a particular treatment. Certain conditions could pose risks to your health or interfere with the effectiveness of the treatment. It’s important to carefully review the contra-indications list on the bookings page before scheduling your appointment.
If you have any of the conditions listed, please contact Carrina directly to discuss your options. Depending on the condition, alternative treatments or modifications to your treatment plan may be possible.
Please note: If you book an appointment without checking the contra-indications in advance, your consultation can still take place, but the patch test cannot be performed. This precaution ensures your safety and the best possible outcome for your treatment.
Agreement Accepted When You Book
By requesting to book an initial appointment or any subsequent appointments for services at Stella Carina, you are mutually agreeing to and accepting all terms outlined above.
Failure to Attend or Late Cancellation
If you fail to attend a scheduled appointment without providing strictly 24 hours prior notice, you will forfeit your prepayment. Additionally, your treatment schedule will be delayed, and due to both your and the clinic’s busy schedule, it may take longer to find an alternative time slot for you.
Repeated Cancellations/Rescheduling
Repeated cancellations or rescheduling of appointments will result in a permanent ban on your ability to book future appointments at Stella Carina. This policy helps maintain a smooth schedule for all clients and ensures consistency in providing quality care.
For Electrolysis
Regular attendance is critical for the success of your electrolysis treatment plan. Missing multiple appointments can significantly hinder progress and may result in ineffective treatment. If your current personal or professional circumstances make it difficult to commit to a consistent schedule, please take a moment to assess if now is the right time for you to begin or continue with your treatment plan.